Satisfaction Ratings Overview
Based on collected user feedback and third-party platform evaluations, ACBUY's after-sales service maintains an overall satisfaction score of 4.2/5
Notable After-Sales Cases
Batch Flaw Replacement Program
When customers reported inconsistent green hues in a Rolex Submariner batch, ACBUY implemented free exchanges within 14 days, resolving 89% of cases satisfactorily...
Factory QC Lapse Compensation
Following Chanel flap bag strap detachment issues, the platform introduced enhanced quality checks and offered 15% future purchase credits to affected buyers...
Customer Service Workflow
- Ticket Submission:
- Triage System:
- Resolution Paths:
- Minor issues: Partial refund (processed within 72 hours)
- Major flaws: Return authorization with prepaid shipping (19% utilization rate)
- Triage System:
Common User Suggestions
Requested Improvements
- Extend return window from 7 to 10 days for international shipments
- Implement weekend customer support coverage (currently Mon-Fri)
- Provide detailed defect documentation tutorials
Service Optimization Roadmap
2024 Initiatives
- AI Pre-Screening:
- Regional Service Hubs:
- Vendor Scorecards:
- Regional Service Hubs: